THE ONBOARDING ADVANTAGE (REPLAY)

Setting Up for Long-Term Success in Property Management

If onboarding feels rushed, messy, or inconsistent in your agency,

this replay will show you how to create clarity from day one and strengthen the handover between BDM, PM and leasing.

Get instant access to the replay + full resource pack for $47.

Onboarding is one of the most critical and most underestimated stages of the client journey in property management.

This webinar replay explores what really happens after the yes, why trust is often unintentionally lost during onboarding, and how stronger internal handover and intentional client experiences lead to better retention, stronger relationships and more sustainable growth.

Who This Replay Is For

BDMs responsible for onboarding new managements

Property Managers managing new and existing landlord relationships

Business owners and leaders wanting more consistency and alignment across teams

What's Covered

  • Business Development Managers responsible for onboarding new managements

  • Property Managers managing new and existing landlord relationships

  • Business owners and leaders wanting more consistency and alignment across teams

  • The BDM to PM and leasing handover and where it often breaks down

  • What a high-quality handover process actually looks like

  • How strong onboarding impacts retention, referrals and client confidence

  • The first 30-90 days and why they matter more than you think

Key Outcomes

  • A clearer understanding of the role onboarding plays in long-term client success

  • Practical insights to improve internal communication and handover

  • Greater alignment between BDM, PM and leasing teams

  • Simple changes that can immediately elevate the client experience

  • A renewed focus on onboarding as a growth and retention strategy

  • 4 resources included to help you take action immediately. 

Meet The Mentors

SARAH CINCOTTA

Founder, RISE with Sarah Cincotta

I started exactly where you are (or might've been once upon a time) - as a BDM in Melbourne's competitive property management market feeling unsupported and knowing I could do more. But I wasn't content with average results or making excuses about market conditions.

Instead, I developed something different: proven frameworks for every stage of client development that consistently delivered measurable outcomes. I stopped hoping for referrals and started creating proactive approaches that generated them consistently.

The result? I became the name property owners sought out and business owners wanted to work with – not because I was the loudest or had the flashiest marketing, but because I could demonstrate consistent value through strategic client development.

KASEY LAWRENCE

Founder, The Rental Network

Kasey Lawrence, founder of The Rental Network, is a highly respected property management trainer, consultant, and industry advocate, specialising in strengthening rental departments from the inside out.

With years of hands-on experience working alongside property managers, leaders, and directors, Kasey helps agencies reduce burnout, prevent conflict, improve compliance, and create systems that actually support people- not overwhelm them. Her work focuses on solid systems, clear communication, and building rent rolls that are both profitable and sustainable.

A multi-award finalist and industry influencer, Kasey is passionate about supporting property managers to rediscover their spark and thrive in an often-challenging industry.

Onboarding isn’t paperwork.

It’s the beginning of trust.